Privacy Policy

Who we are

Get Detailed LLC, trading as Get Detailed MI, at 34101 Michigan Ave, Wayne, MI, 48184. We are the people responsible for the information described on this page.

Questions, or any request about your information: info@getdetailedmi.com or (313) 643-5463.

What we collect

When you submit a quote request: your name, phone number, email address, the vehicle year, make and model, the service and package you picked, and anything you type in the notes. The ZIP code field is optional. We ask for these because we cannot produce an accurate quote without them.

If you reached us by clicking one of our Google ads, your request is stored with the identifier Google adds to the link, so we can tell which ads bring real work.

While you browse: the pages you view, roughly where you are (from your IP address), the site or search that sent you, and basic device and browser information. This comes from the analytics cookies described below.

At the shop: photographs of the work we do, and CCTV footage of the premises. We also offer to log the work we have done to your vehicle’s history record, which some owners want because it shows at resale. That means recording your Vehicle Identification Number (VIN) and sending the service record to a vehicle history service. We ask first, every time, and we only do it if you say yes. Say no and nothing is recorded.

How we use it

To prepare and send your quote, to contact you about it, and to schedule and carry out the work on your vehicle.

To measure which of our ads and pages actually produce bookings, so we do not waste money advertising to the wrong people.

To keep the business records we are required to keep, and to prevent spam and fraudulent submissions.

We do not sell your personal information, and we do not hand it to anyone for their own marketing.

Marketing only if you opt in

Submitting the quote form on its own signs you up to nothing. We call, text or email you about your quote, your booking and the work itself.

The form has a separate box, unticked unless you tick it: "Send me occasional offers and car care tips by email or text." We only send those if you tick it, and we keep a record of when you did. You can stop anytime by telling us by phone, text or email.

We call and text from (313) 643-5463. Your carrier's normal message and data rates apply.

Who else handles it

Urable, our booking and customer management system, which holds the customer record, the vehicle and the job.

Cloudflare, which serves this website and stores your submission so a request is never lost if the booking system is unavailable.

Resend, which delivers the new-enquiry email to our own inbox.

Google, for the analytics and advertising measurement described in the next section.

Each of these handles the information on our instructions, for the purpose above and nothing else. We also disclose information where the law requires it, for example to the police.

Analytics and advertising

We use Google Analytics and Google Ads conversion tracking. These set cookies and collect the browsing information described above, including which service a quote request was for and the value we assign to that type of enquiry.

When a quote is submitted, a scrambled ("hashed") one-way version of your email address and phone number may be sent to Google, so it can tell whether an enquiry came from one of our ads. Google cannot turn that scrambling back into your details, and we never send your name, your notes or your vehicle information.

If you reach this site through one of our Google ads, the phone number shown may be a Google forwarding number instead of (313) 643-5463. It rings straight through to us. Google tells us that the call came from an ad, when it happened, how long it lasted and the caller's area code, so we can measure the advertising. The conversation itself is not recorded. Calls made from the call button inside an ad are measured the same way.

When we complete a job, we report its value to Google Ads, so the advertising is measured against real work rather than form fills. This applies however the job was booked: through this site, by phone or in person. If the job started with an ad click, we send the ad identifier. If it started with a call you made from one of our ads, we send your phone number and the time of that call, so Google can match the job to the call it connected. Otherwise we send the same scrambled ("hashed") one-way version of your email address and phone number described above, and Google uses it only to check whether you had interacted with one of our ads.

You can block cookies in your browser settings, and the site will still work. You can also opt out of Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout, and turn off personalised ads at myadcenter.google.com.

Photographs of your vehicle

We photograph the cars we work on, and we may publish those photographs on this website and on our social accounts. It is how a detailer shows the standard of the work.

We keep number plates out of frame or obscure them, and we never publish your name alongside a photograph without asking you first. If you would rather we did not photograph your vehicle, or you want a photograph taken down, tell us and we will action it.

CCTV at the shop

The premises are monitored by CCTV to protect customers, staff and the vehicles left with us. Footage is used for security only, is kept for a limited period and then overwritten automatically, and is shared only with the police or our insurer where that is appropriate.

How long we keep it

We keep quote requests and the customer, vehicle and job records in our booking system for as long as we are in business, the way any garage keeps its job history. A car we coated years ago is a car whose history matters when you come back, or when you sell it.

There is no automatic deletion date. If you want your information removed, ask us and we will do it — see below.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email or call: info@getdetailedmi.com or (313) 643-5463. We will action it within 30 days, and we will not charge you for it.

The only things we may have to keep are records the law requires us to hold, such as invoices.

Security

This site is served over an encrypted connection, submissions travel encrypted, and access to the booking system is limited to people who need it. No system is perfectly secure, and we will not pretend otherwise, but we do not keep more than we need and we delete what we no longer need.

Children

This site is not directed at children and we do not knowingly collect their information.

Changes

If we change how any of this works, we change this page in the same breath and update the date at the top.

Contact

Questions about this policy: info@getdetailedmi.com or (313) 643-5463.